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Q: Is this course approved?
A:The approval status of each course varies by state. Select your state
in order to find out if your course is officially approved. Many
insurance companies will give a discount to senior drivers who complete
an I DRIVE SAFELY mature driver course, even if the course is not
approved by the state.
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Q: How much will I save on my auto insurance?
A:The size of the insurance discount for mature drivers who take an
insurance discount course is sometimes set by the state. Otherwise, the
size of the discount is determined by the insurance company.
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Q: How often do I need to complete this course to maintain my auto insurance discount?
A: The amount of for which the insurance discount course is valid is
sometimes set by the state. (This time frame is typically 3 years.)
Otherwise, the amount of time for which the course is valid is
determined by the insurance company.
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Q: How long will it take me to complete the course?
A: The mature driver safety courses range length from 3 to 6 hours
depending upon your course and state. You can start and stop the course
at your desire.
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Q: Do I need to save my work?
A: Your registration and payment information are automatically saved.
You must finish each chapter quiz completely in order to receive credit
for that chapter. Simply log in using your driver's license and
password. We automatically keep track of the coursework completed, so
the next time you log in, you can pick up where you left off.
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Q: I need to contact you. What is your contact information?
A: Live customer support: 866-796-9479
TDD for the hearing impaired: 800-735-2922
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Q: How long is the final exam?
A: The length of the final exam is determined by the state. The typical final exam is 25 questions.
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Q: What will happen if I fail the final exam?
A: You may retake the final exam multiple times at no additional cost.
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Q: What should I do if I think I have spotted an error in the material?
A: At the bottom of each page, there is a button you can click that
will e-mail your comments to the content team for review and
verification. We appreciate your input!
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Q: Are the statistics you quote outdated?
A: The National Highway Traffic Safety Administration (NHTSA) and the
Insurance Institute for Highway Safety (IIHS) generally release traffic
statistics 1-2 years after they are collected. We update the course
material regularly to reflect the latest available statistics, which
are not always from the year immediately prior.
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Q: What do I do with my certificate once I have received it?
A: In most states your completion certificate will be mailed directly
to you. However the state of Delaware requires drivers to pick up their
completion certificates at a designated pick-up location. Once you
receive your certificate it is then your responsibility to present it
to your insurance company.
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Q: What certificate delivery options do I have?
A: We offer various delivery options. Your course tuition includes
regular mailing of your certificate. For your convenience, we also
offer premium delivery services for an additional cost. Overnight
Morning delivery costs an additional $24.95 and will be delivered the
next business day before 12 PM. Overnight delivery costs an additional
$19.95 and will be delivered the next business day before 5 PM. Two-day
express delivery costs an additional $14.95 and will be delivered the
second business day before 5 PM. If you live in a rural area, delivery
delays may occur.
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Q: How long does it take for my certificate to be delivered?
A: Our certificates are mailed out Monday through Friday at 3 PM
Pacific Time (5 PM Central Time for Texas users). Users who complete
their course after 3 PM will have their certificates mailed out on the
following business day. We ask you to allow 3-5 business days for
delivery. Premium delivery services are available for an additional
fee.
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Q: I need another copy of my certificate. How can I get one?
A: If you have lost your certificate or if contains incorrect
information, you may contact a customer support representative at
866-796-9479 to request a certificate reprint.
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